Either the customer or the repair facility go to www.xzilon.com or use the Xzilon service drive smart phone app

Follow the very simple steps:

• Identify the customer by name and confirm contact info or scan the vin number in the door with your smart phone

• Identify the type of claim:  body damage, dent, glass etc.

• Show the type of damage by selecting a photo that is similar.

• You will be asked to download a photo of the actual damage or take a picture with your smart phone in the app.

• Xzilon will contact the assigned company for that type of damage (dent, body work, alloy repair etc.) and sublet the work.  That company will contact the customer and schedule the repair. 

• The customer will be contacted within 48 hours.

Xzilon claims can also be called in by phone at 800-553-6866.

Warranty

• Any certified repair facility calls in the claim at 877-477-4251.

• Report the failure and the cause of the failure, the cost of the repair and the hours allowed by shop manual time.

• Warrantech will give an approval number and amount and pay the shop directly by credit card.

• For early claims, large claims or claims with multiple failures an independent inspector may be dispatched to assess the cause of failure.

Gap

• Call 888-305-8139 to initiate claim.

• Checklist is sent to the lender, customer, and dealer every 2 weeks up to 3 times until the proper information is obtained.

• Fax or email needed information to 877-264-9702 or email [email protected].

• Once all information is collect in its entirety, the claim check is mailed within 2 business days.

Tire and Wheel

• Call in claim to 800-971-4379 PRIOR to repairing and/or replacing the tire and wheel.

  • Please have the cause of loss to the tire along with the make, model, size, and tread depth of the damaged tire and/or wheel

• Claim form must be filled out by customer at dealership.  This form can be found at www.fi.solutions under the
  “Documents” section labeled Warrantech Tire Loss Form.

• Fax claim form and invoice to 561-226-3615 or email [email protected]

  • There may be an inspection if the adjuster deems it necessary

• The dealership will be paid directly with a credit card     

Any claim is called in to 561-226-3600.

All other repairs the customer needs to complete and sign a proof of loss form, which NSD can fax over or can be found on NSD website or F&I Solutions website at www.fi.solutions in the “Documents” section.

NSD will give an approval amount for key replacement and will pay after receiving the R.O. and the completed and signed proof of loss form.

For early claims, large claims or claims with multiple failures an independent inspector may be dispatched to assess the cause of failure.

Maintenance

• Redeem all claims online.

• Login at website https://connect.naenwan.com/Login.aspx using your user ID and password.

• Click on online services. Then click on prepaid maintenance. 

• Search for the customer using the last 8 numbers of the VIN and select the customer’s name.

• Click on the box of the services being used, then redeem-checked services.

• Print redemption receipt and have it signed by the customer and dealership and turn it into accounting.

Warranty

• Any certified repair facility calls in the claim at 800-810-8458.

• Report the type and the cause of the failure, the cost of the repair, and the hours allowed by shop manual time.

• NAE will give an approval number and amount and pay the shop directly by credit card.

• For early claims, large claims or claims with multiple failures an independent inspector may be dispatched to assess the cause of failure.